1. Purpose and who it applies to
This policy sets out acceptable use and content standards to protect our platform, users and business. Bootstrap Innovations Pty Ltd t/a Merchable Co (ABN 50 680 835 803) and its subsidiaries Merchable NZ Limited (company 9462771, NZBN 9429053997074) and Merchable Industries UK Ltd (company 17534178) (Merchable, we, us) run merchable.co, where gyms, clubs, schools, businesses and charities (Partners) upload artwork, design products with our design and AI tools, and sell printed merchandise, gift cards, event tickets and group orders through stores we host, connected Shopify stores, our API and our MCP server for AI assistants. Merchable makes and sells the products.
This policy forms part of our Terms & Conditions and applies to Partners, their team members, buyers and anyone using our services.
2. Content you must not upload or sell
You must not upload, submit, create, display, offer for sale or sell any content that:
- infringes anyone's copyright, trade mark, design or other rights (e.g. sports team, brand, university or character logos, or artwork you don't have permission to use);
- uses a real person's name, photo or likeness without their consent;
- is sexually explicit or exploits children;
- promotes hatred, violence, terrorism or discrimination;
- harasses, threatens or defames anyone;
- promotes illegal drugs, weapons or illegal activity;
- is false or misleading, including misleading health claims or fake fundraising for a cause that does not exist or will not receive the money; or
- includes other people's personal information.
3. AI design tools
You are responsible for all prompts and outputs when using our AI design tools. You must not use them to create content that breaks this policy or imitates a real person, brand or artist's protected work.
4. Using the platform
You must not:
- access accounts or data you are not authorised to;
- probe, scan or test our security, or interfere with the platform;
- scrape the platform or exceed API, MCP or rate limits;
- share API keys or let others use your login;
- send spam or use buyer details for anything other than fulfilling and supporting their orders;
- place fraudulent orders, misuse discount codes, gift cards or promotions, or cause chargebacks dishonestly;
- impersonate any person or organisation; or
- create a new account to get around a suspension.
5. Intellectual property complaints
Rights owners can report infringing content to legal@merchable.co with their contact details, the work or mark they own, the link to the content, and a statement that the information is accurate and they are the owner or authorised to act.
We may remove the content while we look into it and will tell the Partner, who can respond with evidence of their rights. We terminate the accounts of Partners who repeatedly infringe.
6. What we may do
We may review designs and stores but are not obliged to. If we reasonably believe content or conduct breaks this policy or the law, we may refuse to print, remove a design or store, cancel and refund affected orders, withhold Partner Earnings from those sales as set out in our Terms & Conditions, suspend or close the account, and report matters to the police or regulators. We will usually tell you why, unless the law or safety prevents it.
7. Reporting
Report content or behaviour that breaks this policy to legal@merchable.co.
8. Changes
We may update this policy and will publish the new version on this page with the date it takes effect.