Shipping & Delivery

Delivery times

Standard production typically completes within 5–10 business days, followed by shipping times that vary by region and carrier. Expedited options may be available at checkout depending on destination and product type.

• Estimated delivery windows are shown before you place your order and again in your confirmation email.
• Peak seasons, extreme weather, or customs inspections may extend delivery beyond the initial estimate.
• We route orders to the closest fulfilment partner to minimise transit time and emissions.

Tracking & notifications

• Tracking links are provided once a shipment leaves the fulfilment partner and are updated through delivery.
• Order status changes and exceptions are communicated via email; in some cases SMS is available.
• If tracking is not updating after 48 hours, please reach out so we can investigate with the carrier.

Customs, duties, and taxes

Cross-border shipments may be subject to duties or import taxes depending on the destination country. Where possible, these charges are calculated and collected at checkout; otherwise, the recipient may be contacted by the carrier for payment before delivery.

• We provide customs documentation and declared values to carriers to reduce delays.
• For gifts or promotional items, we clearly mark the shipment to the extent allowed by local regulations.

Address issues and delivery attempts

If a delivery is unsuccessful due to an incorrect address or missed delivery window, carriers may hold the package for redelivery or return it to sender. We will work with you to update details and redeliver wherever possible.

• Let us know as soon as possible if you spot an address issue so we can intercept the shipment.
• Additional shipping costs may apply for rerouting or reshipping if the original address was submitted incorrectly.

Need help?

Contact our support team at hello@merchable.co with your order number and tracking link.